In July, MyArcade announced a product pre-order for the Atari GameStation Pro. I placed an order through Amazon, and it’s supposed to be fulfilled with orders shipping on Sept 2. Since it’s getting close to that time, I went to check on the status of the order. It’s still scheduled to ship on time, but the product page has been removed from Amazon.
I also found that the MyArcade website doesn’t have a product information page about the Atari GameStation Pro any longer. A picture of the product still exists on their website, but any information about the product seems to have been removed.
I tried to find other ecommerce sites where the product can be ordered, and it seems that there are a few places that still have the product page up, but all of them are not accepting orders at this time. Most of them say “out of stock” but that seems like a generic status that the ecommerce site allows you to pick from rather than specific information about this particular product. It seems unlikely that the product sold out everywhere. That might be the case if a tiny number were produced, or if the pre-orders were used to determine an exact number of units to be produced. But typically manufacturing creates bulk orders in lots that are rounded to the nearest big round number, 100 or 1000 or 10000 or whatever. A company would need to produce extra units to cover warranty claims and so forth, as well.
I asked Amazon customer service to verify that the order would still ship, and they assured me that it is going to ship on time. But I don’t have a great deal of faith in that. The customer service people only have access to the information that they have access to, and they may not be aware of a product cancellation or delay, and until they get official information they will provide what information they have.
It seems that some “influencers” have received review copies of the product, so we know that it physically exists and had been produced in at least some quantity.
It’s a bit of a concern that it doesn’t seem to be available for order now, so close to when the pre-orders are scheduled to ship, though. Will they ship? We’ll know in a day or two, but I will not be surprised if I wake up on Sept. 2 and check the status on the order and find that something has changed.
With Atari’s own announcement last week of their new Atari 2600+ console, being produced by Plaion, it makes me wonder whether these two products were poorly coordinated, leading to cancellation of the GameStation Plus.
Update 9/7/2023
Today was supposed to have been delivery day. There was never a shipping number issued, but Amazon’s tracking status said that the order was on track to be delivered by 10pm today. Until just a few minutes ago, when I received an email around 3pm advising that there was now a delay with the order, and it would not be available to ship yet. Amazon required me to confirm whether I still want the item to be delivered, or if I want to cancel the order. I still want it, of course, but I’m suspecting more that the product launch has been canceled. I’m trying to find information to confirm that, but it is difficult…
Amazon Customer Service Associate Chat
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Messaging Assistant | Customer Service
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My Arcade Atari Game Station Pro: Video Game Console with 200+ Games, Wireless Joysticks, RGB LED Lights, Asteroids, Centipede
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3:31 PM
Yes
3:31 PM
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You can go to the Customer Service hub, where you can fix most issues or search help pages.
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3:31 PM
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3:31 PM
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3:31 PM
Gail has joined and will be ready to chat in just a minute.
Gail | Customer Service
Hello, my name is Gail. I’m here to help you today. How’s your day going?
3:32 PM
Hello
My order Order# XXX-XXXXXXX-XXXXXXX was expected to be delivered today, but now has been delayed. I still want the item. But I would like to know what the exact nature of the delay is.
3:32 PM
Gail | Customer Service
Hi, C! I am very sorry that we were not able to ship out the item yet. I will surely check this for you as I understand the feeling of not being able to receive what you’ve ordered. Please kindly stay connected.
3:33 PM
of course
3:33 PM
Gail | Customer Service
Upon checking here, I can see that your package was stuck in shipment due to an unforeseen problem inside our fulfillment center. In this case, I will file a ticket for this package to be escalated and released. You will receive an email update within 24 to 48 hours about the shipment. Will that work for you?
3:36 PM
Yes, that’s fine. But I am curious as to the nature of the problem. Are you able to give me any further detail?
Does the fulfillment center actually have inventory of the item I purchased?
3:38 PM
Gail | Customer Service
I’m sorry but we don’t have the information about that as the problem is inside the fulfillment center and we do not have access to those kind of information.
Yes, I have checked that there is a supply for this item in the fulfillment center.
3:38 PM
Is the fulfillment center in question owned by Amazon?
3:38 PM
Gail | Customer Service
Yes, that is correct.
3:39 PM
I see. And do you have any information about the product launch being canceled? I pre-ordered back on 7/31, but since that time it seems that information about the product has been taken down from the manufacturer’s website, which makes me suspect that they had to cancel the launch and discontinue the product. But I am unclear about that as there is no information to confirm this.
3:40 PM
Gail | Customer Service
Since the lost stock will be shipped out to you, the website tagged the item as temporarily out of stock.
3:42 PM
how is it lost? you said earlier that there is a supply for this item in the fulfillment center.
3:43 PM
Gail | Customer Service
There is a supply for your order alone
3:44 PM
oh
3:44 PM
Gail | Customer Service
That is why it cannot be placed as new order at the moment
3:44 PM
i see. so you have enough stock to fulfill existing pre-orders, including mine. is that correct?
but you cannot accept new orders until product is restocked?
and for some reason there is a delay with shipping my order, despite the fulfillment center having stock on hand, and you are unable to give more detail as to the reason for the delay?
3:45 PM
Gail | Customer Service
That is all correct. Also, I have submitted a ticket to escalate it and for your package to be shipped out, You must receive an email regarding it within the next 24 to 48 hours :)
Update 9/11/23
I haven’t received an email regarding the order in the 24-48 hour timeframe that Gail promised. This morning I chatted with Amazon customer service again. This time they tell me that the product is out of stock, which is why it has been delayed.
This makes no sense. I pre-ordered the day pre-orders went live, on 7/31. I should be one of the first customers to have ordered the product. And my pre-order should have guaranteed that I would be one of the first to receive the product. It seems unlikely that Amazon would have received stock to fulfill some of their pre-orders, but not enough to ship me my order. More likely, they had all the units in their supply chain, waiting to be delivered, only to receive a last minute recall or product cancellation notice, at which point they could no longer fulfill orders at all. But they are not telling me that.
Something is going on, and Amazon isn’t telling me the whole story. They apologize and offer to help me to cancel my order, but I tell them that I don’t wish to cancel, but that I want to know when they will receive stock. They tell me that they will keep my order and fulfil it when they receive stock. I ask them when that might be. They tell me they don’t know. I believe them.
Update 9/14/2023: Release pushed back to 10/31/23
Today, Amazon.com has updated the product page with a new release date of 10/31/23. No word on why the delay. Assuming the product was already in the supply chain for retail shipping to customers, as I had been told, it seems unlikely that the vendor recalled the product to make some change to it. I guess it’s good to have a new release date; we’ll have to wait and see what happens.
Update 9/18/23
The MyArcade website has brought back the product page for the Atari GameStation Pro, and is taking pre-orders, with the same shipping date of 10/13/23 as other retailers. Still no word as to why the delay.